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The collection of data starts when you sign up for an account. Users are asked to enter information that can be verified, such as their legal name, contact information, date of birth, and payment method details. When you use the platform, your IP address, browser type, and device identifiers are automatically logged. We systematically collect session activity, like transaction history, browsing patterns on the platform, and communication logs, to make the user experience more personal and improve our defences against fraud. Storage procedures follow strict rules set by the government. All sensitive information is sent over secure channels (SSL/TLS). For storage, information is kept on safe servers in recognised jurisdictions that follow local data protection standards. Following PCI DSS rules, payment-related information is tokenised and kept separate from personal profile information. Licensing authorities and the law set rules for how long data can be kept. Most of the time, personally identifiable records are kept for at least five years after the account is deactivated. Archived data is either anonymised or safely destroyed after the required retention periods. Access to infrastructure in person is tightly controlled, and only authorised personnel can access it digitally. Their access rights are checked regularly and taken away when they are no longer needed.
Type of Information | Method for Getting Information | Storage | Retention Period |
---|---|---|---|
Setting up Identity Verification | Signing up for an account and uploading KYC | Encrypted storage on servers in the UK and EU | Five years after closing |
Automated logs of data | Use | Secure analytics database | Five years at most |
Records of Money Deposits, withdrawals | PCI DSS-compliant segmented servers | Minimum legal requirement |
Users wishing to review or request removal of their records can submit a formal inquiry through their account dashboard, subject to legal and regulatory limitations. Regular audits and strict monitoring help keep stored information safe and reduce the chances of it being exposed or misused.
For the best results, users should change their passwords often, avoid using public Wi-Fi when logging in, and turn on all available notification alerts for account activity. If you think something bad has happened with your finances or personal information, you can get help reporting it.
Account holders have direct control over the information they have provided. Individuals may request a summary of the personal information maintained within our systems. Such inquiries must be directed through the dedicated data request contact channel outlined within the user account portal. To amend inaccuracies, users can submit documented proof supporting the required changes. Requests will be reviewed and, when justified, records are modified within 30 days. Common amendments may include address, identification details, or corrected contact information. A notification of completion shall be delivered once revisions have been processed. A removal request allows a person to erase their stored records except where retention is required by licensors, financial oversight bodies, or court orders. Following successful account verification, erasure is performed within statutory timeframes as prescribed by national and European data protection directives. In order to safeguard user interests, all access, correction, or deletion appeals are subject to strict identity verification procedures. Sometimes, ongoing regulatory or transactional obligations may cause delays or limit actions. In these cases, the affected parties will be notified. In the user support section, there are instructions for each situation to help with the application process.
Sharing personal information with outside groups is tightly controlled and only happens in certain, well-defined situations. We do not sell, rent, or trade personal information for marketing purposes that are not related to our products.
Before sending any data outside of the European Economic Area, thorough checks are done to make sure that there are enough security measures in place, like Standard Contractual Clauses. Customers can still ask for more information about these mechanisms by calling customer service. Other people are not allowed to use personal information for anything other than what is clearly stated here. Regular audits and monitoring make sure that outside organisations always follow the best practices for managing and protecting information. For any queries regarding data transmission to external parties, our support team can clarify specific scenarios and address user concerns promptly.
Users receive access to an integrated dashboard for personalized control over their personal information and security configurations. You can change how you want to get marketing messages, service notifications, and promotional offers through the account section. Limit or take back permissions for using personal data in targeted ads or analytics by third parties. Use two-factor authentication by linking a trusted device and getting a one-time code to verify your identity when you sign in. Change or reset passwords while seeing when the last password change was made and getting help with what makes a strong passphrase. To lower the risk of unauthorized access, turn on automatic logout so that active web sessions close after a certain amount of time without activity. You can see a detailed log of recent logins, including the browser, IP address, and location. You can also end any suspicious sessions right away. Set rules for locking accounts when certain things happen, like failed login attempts or answering security questions wrong. Proactive alerts let users know when their account information changes or when someone tries to access their account from a new device. The help centre tutorials also show users how to set up each option, making it clear how to manage their online safety preferences. Settings for data minimisation let you hide stored payment methods and sensitive information until you need to confirm them again. If you need to deal with a security issue or privacy concern quickly, you can temporarily suspend your account. This will stop all transactions and data processing without permanently deleting your account.
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